Terms of Service

    Last updated: 25 July 2026

    1. Company Information

    These terms and conditions apply to all services provided by SMARTFIX PLUMBING AND HEATING SERVICES LTD, a company registered in Scotland.

    Company Number: SC872059
    Registered Office: Office 1370, 3 Fitzroy Place, 1/1 Sauchiehall Street, Finnieston, Glasgow, G3 7RH

    2. Services

    We provide the following services across Greater Glasgow:

    • Plumbing repairs and installations
    • Boiler installation, servicing, and repairs
    • Central heating systems
    • Bathroom installations
    • Emergency plumbing and heating services

    All gas work is carried out by Gas Safe registered engineers. Our registration can be verified on the Gas Safe Register website.

    3. Quotes and Pricing

    • All quotes are provided free of charge and without obligation
    • Quotes are valid for 30 days from the date of issue
    • Quoted prices include VAT unless otherwise stated
    • Additional work discovered during a job will be discussed and agreed before proceeding
    • Emergency call-out fees apply outside normal working hours

    4. Bookings and Appointments

    • Appointments are confirmed via phone or email
    • We aim to arrive within the agreed time window
    • Please ensure someone over 18 is present at the property
    • Cancellations should be made at least 24 hours in advance
    • Late cancellations or no-shows may incur a charge

    5. Payment Terms

    • Payment is due upon completion of work unless otherwise agreed
    • We accept cash, bank transfer, and card payments
    • For larger projects, a deposit may be required
    • Invoices for commercial clients are payable within 14 days
    • We reserve the right to charge interest on overdue payments

    6. Guarantees and Warranties

    • All workmanship is guaranteed for 12 months from completion
    • New boiler installations come with manufacturer warranties (up to 10 years)
    • Parts are covered by manufacturer warranties
    • Guarantees do not cover damage caused by misuse or third parties

    7. Liability

    We maintain comprehensive public liability insurance. Our liability for any claim is limited to the value of the work carried out or the cost of rectifying any defective work.

    We are not liable for:

    • Pre-existing defects in your property or systems
    • Issues arising from installations by other contractors
    • Damage caused by failure to follow our maintenance advice
    • Consequential losses beyond the direct cost of repairs

    8. Access and Property

    By booking our services, you confirm that you have the authority to grant access to the property and permission for work to be carried out. You agree to:

    • Provide safe access to work areas
    • Clear the work area of personal belongings where possible
    • Inform us of any known hazards (e.g., asbestos)
    • Ensure utilities can be safely isolated if required

    9. Complaints

    We take all complaints seriously and aim to resolve issues promptly. If you are dissatisfied with our work:

    1. Contact us immediately to report the issue
    2. We will investigate and respond within 5 working days
    3. Where appropriate, we will return to rectify the problem at no extra cost

    10. Data Protection

    We process your personal data in accordance with our Privacy Policy and applicable data protection legislation including UK GDPR.

    11. Governing Law

    These terms are governed by Scottish law. Any disputes will be subject to the exclusive jurisdiction of the Scottish courts.

    12. Contact

    For any questions about these terms, please contact us:
    Email: info@smartfixplumbingandheatingltd.co.uk
    Phone: 0141 487 7157
    Address: Office 1370, 3 Fitzroy Place, 1/1 Sauchiehall Street, Finnieston, Glasgow, G3 7RH

    Call NowWhatsApp